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Return Policy

30-Day Satisfaction Guarantee

We stand behind our knives, and you have 30 days after purchase to return or exchange your purchase if you are not completely satisfied. Please read our return policy carefully for a smooth process.

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Returns and Refunds

For returns and refunds, contact us to obtain shipping information. Note that you are responsible for return shipping costs. A restocking fee of 5% to 25% may be assessed from the refund amount if items are returned with damage or considerable wear.

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International and Upgraded Shipping: For international orders, we do offer returns, but please note that we are unable to refund the cost of international shipping or upgraded (priority) shipping. Ensure careful packaging to prevent damage during transit.

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Gift Cards

Items purchased with gift cards cannot be returned. However, they are eligible for exchange with items of equal or lesser value.

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Address Verification

Please double-check your address to avoid shipping issues. Shipping costs will be deducted from the refund or an additional charge for repeat shipping will occur if items are lost or returned due to incorrect addresses.

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Gift-Wrapped Items

Gift-wrapped items must be returned in their original wrapped and unopened condition to qualify for a full refund.

Warranty Information

Quality Assurance

At Forge To Table, every knife is crafted with meticulous care. If you notice any issues upon receiving your knife due to a mistake in the forge or finishing process, or encounter problems arising from these processes during normal use, we're here to assist. Ensuring you have a knife you love and that we're proud of is our utmost priority, and we're committed to replacing or repairing your knife to achieve that.

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Covered Issues

  • Defects from the forge or finishing process

  • Issues arising during normal use

  • ​Shipping Damage Coverage: While we're dedicated to helping with shipping-related issues, it's important to note that responsibility often lies with the carrier and customer for resolution. We're committed to guiding you through the process and offering support where possible.

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Limitations of Warranty

Our warranty, however, does not cover chips, breaks, or bends resulting from less-than-careful use. Fortunately, local knife sharpeners can easily and inexpensively repair chips and bends. Contact us for recommendations.

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Exclusions from Warranty

  • Rusting due to improper care or washing

  • Damage resulting from misuse

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Despite these limitations, we are more than willing to guide you on proper care practices to restore your knife's optimal condition. Our aim is to collaborate with all customers, offering solutions and sharing our knife knowledge.

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Accessory Products

We extend our warranty coverage to our accessory products, ensuring they are free from defects. Rest assured, we are committed to addressing issues and providing assistance in every situation.

Customer Collaboration

We are dedicated to customer satisfaction. Please feel free to reach out with any care questions or concerns. We are here to work with you to find solutions and share our expertise.

Privacy Policy

1. Introduction

ForgeToTable.com ("we," "us," or "our") is committed to protecting the privacy of visitors ("you" or "your") to our website. This Privacy Policy explains how we collect, use, and share your personal information. By accessing or using ForgeToTable.com, you agree to the terms of this Privacy Policy. This policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.  

2. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Information: This refers to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This may include:  

    • Contact Information: Name, email address, postal address, phone number.

    • Account Information: Username, password, purchase history, preferences.

    • Payment Information: Credit card details or other payment information (processed by our third-party payment processors – we do not store this data on our servers). We use WIX and PayPal for payment processing.

    • Demographic Information: Age, gender, interests.

    • Usage Information: IP address, browser type, operating system, referring website, pages viewed, time spent on our website, and other online identifiers.

    • Device Information: Information about the device you use to access our website, including hardware model, operating system and version, unique device identifiers.

    • Marketing Information: Your preferences for receiving marketing communications from us.

    • Location Information: Your general location derived from your IP address.

  • Non-Personal Information: This includes aggregated or anonymized data that does not identify you personally. We may use this information for statistical analysis, website improvement, or other purposes.

3. How We Collect Information

We collect information in the following ways:

  • Directly from you: When you create an account, make a purchase, subscribe to our newsletter, contact us, or otherwise interact with our website.

  • Automatically: Through cookies, web beacons, and other tracking technologies. These technologies help us understand how you use our website and personalize your experience. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website. [Important: Specify what types of cookies and tracking technologies you use. E.g. We use Google Analytics, which uses cookies to collect data about website traffic.

  • From third parties: We may receive information about you from third-party service providers, such as payment processors, analytics providers, and marketing partners. We only work with reputable third parties who have their own privacy policies in place. We use Google Analytics for website analytics

4. How We Use Your Information

We use your information for the following purposes:

  • Providing and fulfilling services: Processing orders, managing your account, providing customer support, and delivering requested products or services.

  • Improving our website: Analyzing website usage, identifying trends, and making improvements to enhance user experience.

  • Marketing and advertising: Sending you marketing communications about our products, services, and promotions (you can opt out of these communications at any time).  

  • Personalization: Customizing your experience on our website and providing personalized recommendations.

  • Legal compliance: Complying with applicable laws and regulations.

  • Security: Protecting our website and users from fraud, abuse, and other harmful activity.

5. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service providers: Companies that provide services to us, such as payment processing, data analytics, marketing, and customer service. These service providers are contractually obligated to protect your information. 

  • Legal authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights or the rights of others.

  • Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.  

6. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You have the right to access the personal information we hold about you.  

  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.  

  • Deletion: You have the right to request that we delete your personal information (subject to certain exceptions).

  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.  

  • Data portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact us at Info@ForgeToTable.com. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.  

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.  

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.  

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  

Info@ForgeToTable.com

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.  

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